IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Coursera
Skills you'll gain: Performance Reporting, Performance Analysis, Marketing Analytics, Data-Driven Decision-Making, Business Writing, Marketing Effectiveness, Data Storytelling, Email Marketing, Data Presentation, Concision, Key Performance Indicators (KPIs)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Retrieval-Augmented Generation, Vector Databases, Embeddings, Tool Calling, AI Workflows, Generative AI Agents, Document Management, Query Languages, Text Mining, Context Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Disaster Recovery, Intranet, Content Management Systems
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: SPSS (Software), Statistical Analysis, Data Manipulation, Data Visualization Software, Data Analysis, End User Training and Support, Exploratory Data Analysis, Data Import/Export, Descriptive Statistics, Graphing
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Delegation Skills, Time Management, Administration, Organizational Strategy, Strategic Planning, Human Resources Management and Planning, Financial Management, Organizational Leadership, Leadership Development, Cultural Diversity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Marketing Automation, Lead Generation, Customer Relationship Management (CRM) Software, Brand Awareness, Sales Pipelines, Web Analytics, Customer Acquisition Management, Marketing Operations, Marketing Effectiveness, Social Media, Branding, Performance Analysis, Social Media Management, Brand Management, Business Metrics, Data Capture, Market Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Shell Script, Bash (Scripting Language), Unix Shell, Package and Software Management, Command-Line Interface, Docker (Software), Software Installation, Remote Access Systems, Linux Commands, Linux, OS Process Management, User Accounts, Containerization, Linux Servers, System Configuration, Linux Administration, File Management, Software Development, Git (Version Control System)
Beginner · Course · 3 - 6 Months

Coursera
Skills you'll gain: Decision Tree Learning, Supervised Learning, Predictive Modeling, Risk Modeling, Financial Modeling, Financial Data, Predictive Analytics, Statistical Machine Learning, Applied Machine Learning, Workflow Management, Data Validation, Data Preprocessing, Data Ethics, Model Evaluation, Responsible AI, Performance Reporting, Business Communication
Intermediate · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Project Closure, Project Scoping, Project Risk Management, Project Schedules, Cost Management, Sprint Planning, Agile Project Management, Project Planning, Project Management, Scope Management, Change Control, Project Performance, Microsoft Excel, Communication Planning, Team Leadership, Leadership, User Story, Microsoft Word, Microsoft Office, Leadership Development
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Email Marketing, Campaign Management, Data Cleansing, Marketing Automation, Customer Engagement, Customer Retention, Drive Engagement, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Advertising Campaigns, Advertising, Target Audience, Social Media Campaigns, Marketing Budgets, Campaign Management, Social Media, Social Media Marketing, Performance Analysis, Facebook, Paid media, Instagram, Performance marketing, Budget Management, Digital Advertising
Beginner · Course · 1 - 3 Months