Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Disaster Recovery, Business Continuity Planning, Contingency Planning, Business Risk Management, Data Loss Prevention, Risk Analysis, General Data Protection Regulation (GDPR), Personally Identifiable Information, Standard Operating Procedure, Incident Response, Threat Management, Compliance Management, Program Development, Continuous Improvement Process

Skills you'll gain: Canva (Software), Marketing Materials, Promotional Materials, Advertising, Digital Advertising, Design Elements And Principles, Organizational Skills, Graphic Design, Driving engagement, Layout Design, Design, Graphic and Visual Design, Facebook, Marketing

Skills you'll gain: Regression Analysis, Predictive Analytics, Predictive Modeling, Investment Management, Risk Analysis, Investments, R Programming, Machine Learning, Statistical Analysis, Financial Analysis, Logistic Regression, Financial Data, Algorithms

Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Email Automation, Document Management, Management Reporting, Workflow Management, No-Code Development, Records Management, Microsoft 365

Skills you'll gain: Team Leadership, Virtual Teams, Delegation Skills, Leadership and Management, Employee Training, Professional Development, Leadership, Project Management, Key Performance Indicators (KPIs), Business Metrics

Skills you'll gain: digital literacy, Training Programs, Relationship Building, Community Development, Community Outreach, Curriculum Planning, Needs Assessment, Program Evaluation, Planning, Collaboration, Resourcefulness, Data Mapping, Cultural Sensitivity

Skills you'll gain: Revenue Management, Market Dynamics, Product Strategy, Marketing, Cost Accounting, Business Marketing, Consumer Behaviour, Marketing Strategy and Techniques, Product Lifecycle Management

Skills you'll gain: Civil Engineering, Construction Engineering, Construction, Construction Management, Facility Repair And Maintenance, Construction Estimating, Facility Management, Architecture and Construction, Environmental Engineering, Sustainable Development, Environmental Regulations, Sustainability Standards, Stormwater Management, Environmental Issue, Failure Analysis

Skills you'll gain: Predictive Modeling, Predictive Analytics, Marketing Analytics, Statistical Machine Learning, Machine Learning, Data Science, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Model Evaluation, Statistical Analysis

Skills you'll gain: Clinical Trials, Clinical Data Management, Clinical Research, Case Report Forms, SAS (Software), Statistical Reporting, Data Analysis, Statistical Analysis, Informed Consent, Data Manipulation, Descriptive Statistics

Skills you'll gain: Marketing Effectiveness, Global Marketing, New Product Development, Product Marketing, Brand Management, Market Analysis, Competitive Analysis, Marketing Analytics, Marketing Communications, Consumer Behaviour, Brand Strategy, Advertising, Marketing Strategy and Techniques, Media Planning, Market Research