Skills you'll gain: AI Personalization, Personalized Service, Personalized Campaigns, Customer experience improvement, Self Service Technologies, Marketing Psychology, AI Enablement, Business-To-Consumer, Customer experience strategy (CX), Consumer Behaviour, Marketing Automation, MarTech, Artificial Intelligence, Data-Driven Marketing, Marketing, Decision Support Systems, Responsible AI, Data Ethics

Skills you'll gain: Prompt Engineering, Multimodal Prompts, Prompt Engineering Tools, Prompt Patterns, ChatGPT, Generative AI, Large Language Modeling, AI Workflows, Generative AI Agents, AI powered creativity, AI literacy, Image Analysis, AI Personalization, Automation, Data Analysis, AI Integrations, Data Synthesis, Artificial Intelligence

Skills you'll gain: Generative AI Agents, Java, Java Programming, Agentic systems, Agentic Workflows, AI Workflows, Generative AI, LLM Application, Tool Calling, OpenAI API, Application Development, Prompt Engineering, Large Language Modeling, Memory Management

Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication

Skills you'll gain: Microsoft Copilot, Microsoft Outlook, Microsoft Teams, Microsoft Office, Email Automation, Microsoft 365, Collaborative Software, Proposal Writing, Productivity Software, Meeting Facilitation, Prompt Engineering, Proposal Development, Calendar Management, Business Writing, Setting Appointments, Workflow Management

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation

Skills you'll gain: Identity and Access Management, Azure Active Directory, IT Automation, Microsoft Azure, Network Planning And Design, Virtual Networking, Authorization (Computing), Network Administration, Authentications, User Provisioning, Infrastructure as Code (IaC), General Networking, Active Directory, Network Security, Network Troubleshooting, Hybrid Cloud Computing, Windows PowerShell, Cloud Deployment, Command-Line Interface

Skills you'll gain: Microsoft Windows, Authentications, Operating System Administration, Azure Active Directory, Microsoft Intune (Mobile Device Management Software), Identity and Access Management, System Configuration, User Provisioning, Active Directory, Remote Access Systems, Software Installation, Role-Based Access Control (RBAC), Automation, Data Migration

Skills you'll gain: Marketing Automation, Marketing Planning, Marketing Analytics, Competitive Analysis, Prompt Engineering, Email Automation, Search Engine Optimization, Generative AI, Key Performance Indicators (KPIs), AI Personalization, Lead Generation, A/B Testing, Content Creation, Web Analytics, Performance Measurement, Data Visualization, Customer Insights, Data-Driven Decision-Making, Digital Marketing, Content Strategy

Skills you'll gain: Request for Proposal, Supplier Risk Management, Strategic Sourcing, Supplier Management, Supplier Quality Management, Root Cause Analysis, Procurement, Supply Management, Inventory Management, Document Management, Supplier Performance Management, Vendor Contracts, Purchasing, Request For Quotation (RFQ), Inventory Control Systems, Inventory Control, Strategic Prioritization, Price Negotiation, Data Entry, Interviewing Skills

Skills you'll gain: Test Driven Development (TDD), Debugging, Software Testing, Performance Testing, Unit Testing, Test Engineering, System Testing, Test Script Development, Test Tools, Test Case, Test Automation, Testability, Integration Testing, Performance Stress Testing, .NET Framework, Performance Tuning, Software Development Tools

Skills you'll gain: System Programming, Visual Basic (Programming Language), Database Management, System Software, Hardware Architecture, Databases, Relational Databases, Algorithms, Computer Architecture, Network Security, Computer Hardware, SQL, Computer Science, Computer Networking, Computer Programming, Network Protocols, Software Development, Automation, Cloud Computing, Debugging