IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Johns Hopkins University
Skills you'll gain: Exploitation techniques, Border Gateway Protocol, Malware Protection, Cybersecurity, TCP/IP, Internet Of Things, Network Security, Threat Detection, Network Monitoring, Network Routing, Network Analysis, Cyber Risk, Network Protocols, Containerization
Intermediate · Course · 1 - 3 Months

Kennesaw State University
Skills you'll gain: Leadership Development, Leadership, Organizational Leadership, Leadership and Management, Team Leadership, Business Leadership, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Team Management, Team Building, Organizational Strategy, Coaching, Employee Performance Management, Mentorship, Teamwork, Collaboration, Innovation, Business Strategy, Smart Goals, Adaptability
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Crisis Management, Workplace inclusivity, Professional Development, Team Leadership, Diversity and Inclusion, Leadership Development, Strategic Leadership, Leadership, Leadership and Management, Organizational Strategy, Organizational Leadership, Initiative and Leadership, People Development, Business Leadership, Personal Development, Team Building, Resilience, Planning, Strategic Thinking, Adaptability
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Microsoft Power Platform, Dashboard, Data Modeling, Business Intelligence, Microsoft Excel, Data Visualization Software, Microsoft Copilot, Data Integration, Data-Driven Decision-Making, Performance Reporting, Data Transformation, Data Cleansing, ChatGPT
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Generative AI Agents, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), AI Enablement, Real Time Data, Persona Development, Design Thinking, Consumer Behaviour, Analysis, Design
Intermediate · Course · 1 - 4 Weeks

L&T EduTech
Skills you'll gain: Internet Of Things, Wireless Networks, Automation, Digital Transformation, Real Time Data, Data Security, Cloud Computing, Network Protocols, Continuous Monitoring, Data Management
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Responsible AI, Data Ethics, Artificial Intelligence, Compliance Management, Risk Mitigation, OpenAI, Mitigation, Ethical Standards And Conduct, Model Evaluation, Auditing, Governance
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Workflow Management, Construction Management, Collaborative Software, Project Management, Project Planning, Project Management Software, Project Coordination, Project Controls, Project Schedules, Resource Management, Resource Allocation, Collaboration, Team Oriented, Scheduling, Document Management, Automation, Budgeting
Intermediate · Course · 1 - 4 Weeks

University of Leeds
Skills you'll gain: Professional Networking, Social Media, Social Media Strategy, LinkedIn, Facebook, Professionalism, digital literacy, Brand Awareness, Content Creation, Relationship Building, Instagram, Information Privacy, Communication Strategies
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, AI Enablement, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

University of Amsterdam
Skills you'll gain: Policy Analysis, Visionary, Systems Thinking, Innovation, Creative Thinking, Sustainable Development, Sustainable Systems, Social Justice, Case Studies, Cultural Diversity, Critical Thinking, Emerging Technologies
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Mobile Security, Computer Literacy, digital literacy, End User Training and Support, Calendar Management, Telecommunications, Self Service Technologies, Personal Development, Digital Communications, Photography, Information Privacy, Communication
Beginner · Course · 1 - 4 Weeks