Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Organizational Leadership, Business Leadership, Leadership, Diversity Programs, Leadership Development, Diversity and Inclusion, Innovation, Diversity Awareness, Workplace inclusivity, Cultural Diversity

Skills you'll gain: Goal Setting, Organizational Skills, Project Management Software, Delegation Skills, Collaborative Software, Project Coordination, Project Management, User Accounts, Internal Communications, Communication

Skills you'll gain: Responsive Web Design, AI Personalization, Web Analytics and SEO, HTML and CSS, Web Content, Application Security, Web Servers, Cloud Hosting, Control Panels

Skills you'll gain: Retail Store Operations, Competitive Analysis, Business Strategy, Organizational Strategy, Strategic Thinking, Market Analysis, Organizational Structure, Case Studies, Business Strategies, Strategic Planning, Sustainable Business, Market Share, Customer Analysis, Organizational Development, Talent Management, Strategic Decision-Making, Intellectual Property, Financial Analysis

Skills you'll gain: Stakeholder Engagement, Stakeholder Management, Project Management Office (PMO), Project Management Life Cycle, Program Management, Governance, Project Closure, Benefits Administration, Project Management, Program Implementation, Compliance Management, Change Management, Knowledge Transfer

Skills you'll gain: Relationship Building, User Feedback, Content Strategy

Skills you'll gain: Creative Thinking, Business Communication, Professional Development, Social Media Content, Financial Planning, Technical Writing, Target Audience, Responsible AI, Stress Management

Skills you'll gain: Product Flow Diagram, Process Flow Diagrams, New Product Development, Go To Market Strategy, Product Development, Product Roadmaps, Product Improvement, Product Design, Customer experience strategy (CX), User Research, User Feedback, Customer Insights, Analysis

Skills you'll gain: digital literacy, Emerging Technologies, Digital Communications, Digital Transformation, Media and Communications, Communication, Safety and Security, Digital Assets, Digital Content, Technology Strategies, Digital Media Strategy, Innovation, Legal Technology, Empathy & Emotional Intelligence, Data Security, Cybersecurity, Digital Marketing, Information Privacy, Augmented and Virtual Reality (AR/VR), Strategic Leadership

Skills you'll gain: Facebook, Content Performance Analysis, Drive Engagement, Social Media, Social Media Marketing, Target Audience, Instagram, Customer Insights, Advertising, Web Analytics, Social Work

Skills you'll gain: Oral Expression, Business Correspondence, Writing, Corporate Communications, Report Writing, Communication Strategies, Leadership, Relationship Building, Strategic Communication, Bilingual (Spanish/English)