IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Knowledge Accelerators
Skills you'll gain: Data Presentation, Business, Data Entry, Business Analytics, Data Science, Business Intelligence, Financial Analysis, Microsoft 365, Productivity Software, Data Management, Organizational Skills, Marketing Planning, Project Management, Productivity, Customer Data Management, Record Keeping, Event Planning
Beginner · Course · 1 - 4 Weeks
Johns Hopkins University
Skills you'll gain: Health Policy, Data Presentation, Health Disparities, Health Equity, Health Informatics, Data Literacy, Epidemiology, Data Quality, Public Health, Data-Driven Decision-Making, Policy Analysis, Data Analysis, Data Visualization Software
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Teaching, Interactive Learning, Pedagogy, Lesson Planning, Mathematics Education, Education Software and Technology, Simulations, Arithmetic, Cultural Responsiveness
Beginner · Course · 1 - 3 Months

Skills you'll gain: Site Reliability Engineering, Prometheus (Software), System Monitoring, Incident Management, Google Cloud Platform, Continuous Monitoring, Application Performance Management, Kubernetes, Service Level, Grafana, Cloud Applications, Security Information and Event Management (SIEM), Cloud Computing, Debugging
Beginner · Course · 1 - 3 Months

Skills you'll gain: Active Directory, Azure Active Directory, Group Policy, Hyper-V, Windows Servers, Virtualization and Virtual Machines, Cloud Infrastructure, Containerization, Hybrid Cloud Computing, Remote Access Systems, Microsoft Servers, Virtual Private Networks (VPN), Virtual Networking, Cloud Platforms, Microsoft Azure, Dynamic Host Configuration Protocol (DHCP), Data Storage Technologies, Windows PowerShell, Network Infrastructure, Cloud Storage
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: CI/CD, Continuous Integration, GitHub, Continuous Deployment, Git (Version Control System), Development Environment, Docker (Software), Automation, YAML, Application Security, Node.JS
Beginner · Course · 3 - 6 Months

Skills you'll gain: Timelines, Database Design, Workflow Management, Project Management Software, Client Services, Customer Relationship Management (CRM) Software, Productivity Software, Project Management, Collaborative Software, Process Improvement and Optimization
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Customer experience improvement, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Automation
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Ggplot2, Data Cleansing, Tidyverse (R Package), Data Wrangling, Data Transformation, Data Visualization, R Programming, Data Manipulation, Data Analysis, Data Management, Pivot Tables And Charts
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Model Evaluation, Supervised Learning, Machine Learning Methods, Classification Algorithms, Machine Learning, Data Analysis, Driving engagement
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Stored Procedure, Microsoft SQL Servers, Transact-SQL, SQL, Database Development, Procedure Development, Database Management Systems, Query Languages
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Gmail, Authorization (Computing), Google Workspace, Email Security, Data Governance, Cloud Security, Identity and Access Management, Document Management, Data Management, File Management, Enterprise Application Management, User Provisioning, Data Security, Security Assertion Markup Language (SAML), Single Sign-On (SSO), Email Marketing
Intermediate · Course · 1 - 4 Weeks