Professional Skills: Communicating Your Best Self

Grow your skills with Coursera Plus for $239/year (usually $399). Save now.

Professional Skills: Communicating Your Best Self

This course is part of Professional Skills: Workplace Communication Specialization

Instructor: Tyler Galarneau

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Communicate effectively via email, including best practices for sending messages and avoiding common pitfalls.
Host and participate in productive video meetings, understanding how to engage participants and manage discussions.
Improve in-person communication skills, focusing on clear expression and active listening.

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Professional Skills: Workplace Communication Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Craft clearer messages and convey your intentions with confidence. This course equips you with essential communication strategies for emails, meetings, and in-person conversations.

Your ability to communicate effectively defines how others perceive you — and how successfully you collaborate and lead. Developed with CommLabASU, Communicating Your Best Self gives you tools to refine your message across various channels: digital, written, and face-to-face. Through real-world applications and interactive learning, you’ll become more intentional, articulate, and emotionally aware in every interaction.

This module focuses on mastering effective email communication, a crucial skill in today's professional landscape. You will explore the common challenges and best practices associated with email, learn how to structure clear and concise messages, and understand the etiquette for professional correspondence. By the end of this module, you will be equipped to craft emails that convey your message effectively and professionally.

What's included

1 assignment7 plugins

1 assignment Total 12 minutes

Quiz: Using email to communicate 12 minutes

7 plugins Total 59 minutes

Using email to communicate: Causes and resources 8 minutes
Using email to communicate: Sending a message via email 15 minutes
Practice the solution: Communicating effectively via email 10 minutes
Job aid: The dos and don'ts of sending effective emails 3 minutes
Reflect on the solution: Using email to communicate 10 minutes
Getting the message across: Key takeaways 3 minutes
Apply the solution: Using email to communicate 10 minutes

In this module, you will delve into the art of conducting and participating in productive video meetings. With the increasing prevalence of remote and hybrid work, mastering video communication is essential. You will learn how to prepare for, host, and engage effectively in virtual meetings, ensuring your message is heard and understood. This module will provide you with strategies to make your video interactions more impactful and efficient.

What's included

1 assignment7 plugins

1 assignment Total 12 minutes

Quiz: Using video meetings to communicate 12 minutes

7 plugins Total 59 minutes

Using video meetings to communicate: Causes and resources 11 minutes
Using video meetings to communicate: Hosting a productive video call 12 minutes
Practice the solution: Communicating in video meetings 10 minutes
Job aid: Using video meetings to communicate 3 minutes
Reflect on the solution: Using video meetings to communicate 10 minutes
Communication from right at home: Key takeaways 3 minutes
Apply the solution: Writing an agenda 10 minutes

This module focuses on enhancing your in-person communication skills, which remain vital in any professional environment. You will learn how to engage in clear, confident, and impactful face-to-face conversations. Topics include understanding non-verbal cues, active listening, and strategies for effective dialogue. By the end of this module, you will be able to communicate more effectively and build stronger relationships in person.

What's included

1 assignment7 plugins

1 assignment Total 12 minutes

Quiz: Communicating with others in person 12 minutes

7 plugins Total 54 minutes

Communicating with others in person: Causes and resources 12 minutes
Communicating with others in person: Talking to others in person 6 minutes
Practice the solution: Communicating with others in person 10 minutes
Job aid: Effective in-person communication 3 minutes
Reflect on the solution: Communicating with others in person 10 minutes
Real conversations with real people: Key takeaways 3 minutes
Apply the solution: Improve your communication 10 minutes

This concluding module provides the chance to provide feedback on the course content and structure, and officially mark your completion of the program.

What's included

1 reading1 plugin

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Tyler Galarneau

Arizona State University

3 Courses 1,376 learners

Offered by

Arizona State University

Explore more from Business Essentials

Arizona State University
Professional Skills: Team Communication
Course
Arizona State University
Professional Skills: Leading Through Effective Communication
Course
Arizona State University
Professional Skills: Public Speaking
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Learn more

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Explore degrees

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Learn more

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.