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Professional Skills: Communicating Your Best Self

Professional Skills: Communicating Your Best Self

This course is part of Professional Skills: Workplace Communication Specialization

Instructor: Tyler Galarneau

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Communicate effectively via email, including best practices for sending messages and avoiding common pitfalls.
Host and participate in productive video meetings, understanding how to engage participants and manage discussions.
Improve in-person communication skills, focusing on clear expression and active listening.

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Professional Skills: Workplace Communication Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Craft clearer messages and convey your intentions with confidence. This course equips you with essential communication strategies for emails, meetings, and in-person conversations.

Your ability to communicate effectively defines how others perceive you — and how successfully you collaborate and lead. Developed with CommLabASU, Communicating Your Best Self gives you tools to refine your message across various channels: digital, written, and face-to-face. Through real-world applications and interactive learning, you’ll become more intentional, articulate, and emotionally aware in every interaction.

Module details

This module focuses on mastering effective email communication, a crucial skill in today's professional landscape. You will explore the common challenges and best practices associated with email, learn how to structure clear and concise messages, and understand the etiquette for professional correspondence. By the end of this module, you will be equipped to craft emails that convey your message effectively and professionally.

What's included

1 assignment7 plugins

1 assignmentTotal 12 minutes

Quiz: Using email to communicate12 minutes

7 pluginsTotal 59 minutes

Using email to communicate: Causes and resources8 minutes
Using email to communicate: Sending a message via email15 minutes
Practice the solution: Communicating effectively via email10 minutes
Job aid: The dos and don'ts of sending effective emails3 minutes
Reflect on the solution: Using email to communicate10 minutes
Getting the message across: Key takeaways3 minutes
Apply the solution: Using email to communicate10 minutes

In this module, you will delve into the art of conducting and participating in productive video meetings. With the increasing prevalence of remote and hybrid work, mastering video communication is essential. You will learn how to prepare for, host, and engage effectively in virtual meetings, ensuring your message is heard and understood. This module will provide you with strategies to make your video interactions more impactful and efficient.

What's included

1 assignment7 plugins

1 assignmentTotal 12 minutes

Quiz: Using video meetings to communicate12 minutes

7 pluginsTotal 59 minutes

Using video meetings to communicate: Causes and resources11 minutes
Using video meetings to communicate: Hosting a productive video call12 minutes
Practice the solution: Communicating in video meetings10 minutes
Job aid: Using video meetings to communicate3 minutes
Reflect on the solution: Using video meetings to communicate10 minutes
Communication from right at home: Key takeaways3 minutes
Apply the solution: Writing an agenda10 minutes

This module focuses on enhancing your in-person communication skills, which remain vital in any professional environment. You will learn how to engage in clear, confident, and impactful face-to-face conversations. Topics include understanding non-verbal cues, active listening, and strategies for effective dialogue. By the end of this module, you will be able to communicate more effectively and build stronger relationships in person.

What's included

1 assignment7 plugins

1 assignmentTotal 12 minutes

Quiz: Communicating with others in person12 minutes

7 pluginsTotal 54 minutes

Communicating with others in person: Causes and resources12 minutes
Communicating with others in person: Talking to others in person6 minutes
Practice the solution: Communicating with others in person10 minutes
Job aid: Effective in-person communication3 minutes
Reflect on the solution: Communicating with others in person10 minutes
Real conversations with real people: Key takeaways3 minutes
Apply the solution: Improve your communication10 minutes

This concluding module provides the chance to provide feedback on the course content and structure, and officially mark your completion of the program.