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Empathy, Data, and Risk

Empathy, Data, and Risk

Instructor: Justin Leiby

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Build toward a degree

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Build toward a degree

Learn more

What you'll learn

Use empathy-building tools to identify stakeholder needs and extract risk information
Explain the psychological processes that influence how people respond to risks
Visually explore data using Tableau to identify and explain trends that are relevant to stakeholders
Explain risk as a cause and effect relationship that affects a stakeholder’s goals, thoughts, feelings, or actions

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

11 assignments

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the Strategic Risk Leadership: Data, Empathy, and Assurance Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk. The course guides you through techniques to gather risk information by understanding a stakeholder’s thoughts, feelings, and goals. These techniques include interviewing, brainstorming, and empathy mapping. The course concludes by using this risk information to enrich data analysis. You will learn basic data visualization concepts in Tableau and use these concepts to explore and explain data. Throughout these analyses, the course challenges you to identify risks by focusing on unmet stakeholder needs.

Module details

This course develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. Throughout these analyses, the course challenges you to identify risks by focusing on unmet stakeholder needs. In Module 1, you will be exploring the concept of risk and how it can affect decisions. In addition, you will explore some of the psychological biases that affect how people evaluate risk, as well as how emotions influence responses to risk. Finally, the module introduces different categories that organizations use to identify, categorize, and manage risks.

What's included

4 videos9 readings3 assignments1 discussion prompt1 plugin

4 videosTotal 15 minutes

Welcome to Empathy, Data, and Risk4 minutes
Instructor Bio2 minutes
Learn on Your Terms1 minute
Psychology of Risk 7 minutes

9 readingsTotal 90 minutes

Syllabus10 minutes
ePub10 minutes
Glossary10 minutes
Brand Description10 minutes
About the Discussion Forums10 minutes
Online Education at Gies College of Business10 minutes
Updating Your Profile10 minutes
Module 1 Overview10 minutes
Module 1 Readings10 minutes

3 assignmentsTotal 120 minutes

Orientation Quiz30 minutes
Psychology of Risk Practice Quiz30 minutes
Psychology of Risk Quiz60 minutes

1 discussion promptTotal 10 minutes

Getting to Know Your Classmates10 minutes

1 pluginTotal 15 minutes

Demographic Survey15 minutes

Module 2 explores the link between risk and empathy. This module discusses the psychology of making decisions for others, and how lack of insight into others can lead you to make different decisions for others than you do for yourself. We will focus on variables such as risk, information volume, and errors of commission and omission.

What's included

3 videos2 readings3 assignments

3 videosTotal 18 minutes

Deciding for Ourselves vs. Others – Part 1 5 minutes
Deciding for Ourselves vs. Others – Part 26 minutes
Empathy and Risk 7 minutes

2 readingsTotal 20 minutes

Module 2 Overview10 minutes
Module 2 Readings10 minutes

3 assignmentsTotal 120 minutes

Deciding for Ourselves vs. Others Practice Quiz30 minutes
Empathy and Risk Practice Quiz30 minutes
Empathy and Risk Quiz60 minutes

You will begin applying the ideas of empathy, risk, and self-other decision making to data analysis. You will explore simple ways to gain insight into others’ beliefs and preferences, and ways in which you can present risk information to others in a manner they can understand. The module concludes with contrasts between empathy-driven and data-driven analysis, and some basic tools to link empathy-building to data analysis and some basic principles of data visualization.

What's included

5 videos2 readings3 assignments1 peer review

5 videosTotal 28 minutes

Empathy and Risk Communication 8 minutes
Communicating Risk – Probability vs. Frequency 8 minutes
Empathy-driven Risk Analysis - Part 13 minutes
Empathy-driven Risk Analysis - Part 23 minutes
Empathy, Risk, & Data - Chicago Arrests Viz (Screen Capture) 7 minutes

2 readingsTotal 20 minutes

Module 3 Overview10 minutes
Module 3 Readings10 minutes

3 assignmentsTotal 120 minutes

Empathy and Risk Communication Practice Quiz30 minutes
Communicating Risk Practice Quiz30 minutes
Empathy, Data, and Risk Quiz60 minutes

1 peer reviewTotal 60 minutes

Visualizing Discrimination in Drug Law Enforcement60 minutes

You will learn how to combine principles of empathy, risk, and data with a focus on approaching problems using analytics and empathy. The module discusses these issues in real-world contexts, with examples drawn from business and from issues of systemic bias.

What's included

4 videos4 readings2 assignments

4 videosTotal 18 minutes

Bringing Empathy to the Data – Part 1 6 minutes
Bringing Empathy to the Data – Part 24 minutes
Empathy, Risk, and Data in the Real World 5 minutes
Gies Online Programs4 minutes

4 readingsTotal 40 minutes

Module 4 Overview10 minutes
Module 4 Readings10 minutes
Congratulations on Completing the Course!10 minutes
Get Your Course Certificate10 minutes

2 assignmentsTotal 90 minutes

Bringing Empathy to the Data Practice Quiz30 minutes
Bringing Empathy to the Data Quiz60 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹