Packt

Troubleshooting, Mobile Devices & Professional Practices

Packt

Troubleshooting, Mobile Devices & Professional Practices

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Implement mobile device hardening, encryption, and security policies for real-world environments.

  • Troubleshoot Windows, mobile, and browser issues using systematic, scenario-based approaches.

  • Manage backups, recovery strategies, and SOHO network security efficiently and safely.

  • Apply professional IT practices, including documentation, change management, and remote support.

Details to know

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Recently updated!

July 2026

Assessments

12 assignments

Taught in English

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This course is part of the CompTIA A+ Core 2 (220-1202) Certification Exam Prep Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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  • Gain a foundational understanding of a subject or tool
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  • Earn a shareable career certificate

There are 10 modules in this course

In this module, we will explore strategies to secure mobile devices against threats. You will learn how to implement encryption, manage screen locks, and enforce updates. Additionally, we will examine enterprise-level controls including mobile device management and configuration profiles.

What's included

9 videos1 reading1 assignment

In this module, we will review techniques for secure data disposal and compliance with regulatory standards. You will learn how to protect small office and home networks through router security, access control, and wireless network configuration. Best practices for guest networks and firewall management are also covered.

What's included

10 videos1 assignment

In this module, we will examine methods to maintain safe browsing on desktops and mobile devices. You will explore secure browser setup, privacy settings, and extension management. Practical strategies for password protection, HTTPS enforcement, and minimizing unwanted content are included.

What's included

7 videos1 assignment

In this module, we will guide you through structured Windows troubleshooting strategies. You will learn to identify and resolve errors such as BSOD, boot loops, and system slowdowns. Tools like Performance Monitor, memory diagnostics, and startup repair will be applied in practical scenarios.

What's included

13 videos1 assignment

In this module, we will explore practical strategies for troubleshooting mobile devices. You will learn to diagnose app failures, connectivity problems, and battery drain. Security challenges including rooting, adware, and data leaks will also be addressed with actionable solutions.

What's included

10 videos1 assignment

In this module, we will review common security threats and browser issues in IT environments. You will learn to troubleshoot connectivity failures, fake antivirus alerts, and slow browser performance. Methods for file recovery, notification management, and secure browsing are included.

What's included

6 videos1 assignment

In this module, we will cover foundational IT documentation and change management practices. You will learn how to track assets, manage tickets, and follow escalation procedures. Key concepts like change types, risk analysis, and backup strategies will be applied for safe IT operations.

What's included

10 videos1 assignment

In this module, we will explore data backup, recovery, and IT physical safety practices. You will learn to select appropriate backup methods, perform restores, and verify recovery readiness. Workplace safety, power protection, and e-waste disposal procedures are also covered.

What's included

11 videos1 assignment

In this module, we will review professional practices for IT support environments. You will learn to maintain data integrity, comply with licensing requirements, and communicate effectively. Strategies for confidentiality, professionalism, and workplace etiquette are emphasized.

What's included

13 videos1 assignment

In this module, we will explore scripting, remote access, and AI integration in IT operations. You will learn to automate tasks, manage secure remote connections, and integrate AI responsibly. Policy considerations, potential risks, and privacy implications of AI are also discussed.

What's included

11 videos1 reading3 assignments

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Instructor

Packt - Course Instructors
Packt
1,974 Courses607,228 learners

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