هذه الدورة هي أول دورة في سلسلة دورات تهدف إلى إعدادك لدور إخصائي دعم تقنية المعلومات على مستوى المبتدئين. سنأخذك في هذه الدورة إلى عالم تقنية المعلومات (IT) لتتعرف عليه. فإنك ستتعرف على الجوانب المختلفة لتقنية المعلومات، مثل أجهزة الكمبيوتر والإنترنت وبرامج الكمبيوتر واستكشاف الأخطاء وإصلاحها وخدمة العملاء. تغطي هذه الدورة مجموعة متنوعة من موضوعات مجال تقنية المعلومات والتي تم تصميمها لتزويدك بنظرة عامة عما سيأتي في برنامج الشهادة هذا.
أساسيات الدعم الفني
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أساسيات الدعم الفني
This course is part of Google شهادة تقنية المعلومات من Professional Certificate
Instructor: Google Career Certificates
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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
2 weeks to complete
at 10 hours a week
Flexible schedule
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Skills you'll gain
- Network Support
- Computer Networking
- Package and Software Management
- Help Desk Support
- Software Installation
- Technical Support
- Technical Documentation
- Hardware Troubleshooting
- Technical Communication
- Information Technology
- Technical Support and Services
- Software Documentation
- End User Training and Support
- System Support
- Computer Hardware
- Desktop Support
- Operating System Administration
- Computer Literacy
- General Networking
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Assessments
18 assignments
Taught in Arabic
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This course is part of the Google شهادة تقنية المعلومات من Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
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There are 6 modules in this course
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