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B2B Sales Negotiation: Leveraging AI Professional Certificate

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Coursera

B2B Sales Negotiation: Leveraging AI Professional Certificate

Advance B2B Sales with AI.

Build negotiation, CRM, and deal strategy skills to win complex B2B sales with confidence.

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
Intermediate level

Recommended experience

12 weeks to complete
at 5 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
Intermediate level

Recommended experience

12 weeks to complete
at 5 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Build persuasive B2B sales communication skills using active listening, storytelling, rapport building, and value selling.

  • Plan, negotiate, and close complex deals using stakeholder mapping, pricing tactics, and objection handling.

  • Use AI and CRM workflows to support lead tracking, sales calls, task automation, and data-informed decisions.

  • Develop strategic sales plans and present solution-focused recommendations for high-stakes buyer conversations.

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Taught in English
Recently updated!

April 2026

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Professional Certificate - 7 course series

Communication, Influence & Sales Techniques

Communication, Influence & Sales Techniques

Course 1, 9 hours

What you'll learn

  • Apply active listening techniques to understand client needs and build trust in sales conversations.

  • Use persuasive storytelling to communicate business value and influence decision-makers.

  • Structure effective sales conversations that guide clients toward informed decisions.

  • Adapt communication styles to engage different stakeholders in B2B sales environments.

Skills you'll gain

Category: B2B Sales
Category: Persuasive Communication
Category: Negotiation
Category: Rapport Building
Category: Drive Engagement
Category: Selling Techniques
Category: Communication
Category: Sales Presentations
Category: Storytelling
Category: Customer Relationship Building
Category: Communication Strategies
Category: Value Propositions
Category: Active Listening
Operations & Closing Skills

Operations & Closing Skills

Course 2, 14 hours

What you'll learn

  • Apply structured sales processes to manage opportunities across the sales pipeline.

  • Identifydeal readiness and guide prospects through the final stages of the sales cycle.

  • Use practical closing techniques to convert qualified opportunities into successful deals.

  • Organize sales activities and workflows to improve operational efficiency in B2B sales.

Skills you'll gain

Category: Sales Pipelines
Category: Conversion Funnel Analysis
Category: Decision Making
Category: Negotiation
Category: Sales
Category: Stakeholder Management
Category: Closing (Sales)
Category: Selling Techniques
Category: Planning
Category: Presentations
Category: Enterprise Sales
Category: Sales Presentations
Category: Stakeholder Analysis
Category: Strategic Planning
Category: Price Negotiation
Category: B2B Sales
Category: Sales Operations
Category: Sales Presentation
Category: Sales Process
Category: Sales Management
Negotiation & Deal Closure

Negotiation & Deal Closure

Course 3, 8 hours

What you'll learn

  • Prepare structured negotiation plans for complex B2B sales discussions.

  • Apply negotiation strategies to manage pricing, value, and stakeholder expectations.

  • Respond effectively to objections and competing proposals during negotiations.

  • Reach mutually beneficial agreements whilemaintainingstrong client relationships.

Skills you'll gain

Category: General Sales Practices
Category: Communication
Category: Closing (Sales)
Category: Sales
Category: Negotiation
Category: Problem Solving
Category: Price Negotiation
Category: Stakeholder Engagement
Category: Sales Strategy
Category: Stakeholder Analysis
Category: Stakeholder Management
Category: B2B Sales
Category: Value Propositions
Category: Root Cause Analysis
Category: Overcoming Objections
Category: Decision Making
Category: Performance Analysis
 Relationship & Communication Mastery

Relationship & Communication Mastery

Course 4, 13 hours

What you'll learn

  • Build strong professional relationships with clients and stakeholders in B2B environments.

  • Apply effective written and verbal communication strategies for client engagement.

  • Maintain consistent communication that supports trust and long-term partnerships.

  • Strengthen relationship management acrossdifferent stagesof the sales lifecycle.

Skills you'll gain

Category: Relationship Building
Category: Empathy & Emotional Intelligence
Category: Sales
Category: Communication Strategies
Category: Communication
Category: Composure
Category: Customer Insights
Category: Negotiation
Category: Stakeholder Engagement
Category: B2B Sales
Category: Generative AI Agents
Category: Active Listening
Category: Stakeholder Communications
Category: Rapport Building
Category: Writing
Category: Stakeholder Management
Category: Persuasive Communication
Category: Relationship Management
Category: Emotional Intelligence
Category: Needs Assessment
 AI & CRM Insight

AI & CRM Insight

Course 5, 10 hours

What you'll learn

  • Use CRM systems to manage leads, track opportunities, and monitor sales pipelines.

  • Apply AI tools to support sales communication, preparation, and analysis

  • Interpret CRM data to prioritize opportunities and improve sales decision-making.

  • Integrate AI-supported workflows into daily sales activities.

Strategic & Deal Planning

Strategic & Deal Planning

Course 6, 10 hours

What you'll learn

  • Develop territory plans that prioritize high-value opportunities and market segments.

  • Create structured deal strategies aligned with client needs and businessobjectives.

  • Evaluate sales opportunities toidentifypotential revenue growth.

  • Align sales activities with long-term account and market strategies

Skills you'll gain

Category: Sales Strategy
Category: Go To Market Strategy
Category: Strategic Decision-Making
Category: Business Development
Category: Proposal Development
Category: Value Propositions
Category: Cost Benefit Analysis
Category: Sales Management
Category: Prioritization
Category: Strategic Partnership
Category: Price Negotiation
Category: Sales Pipelines
Category: New Business Development
Category: Decision Making
Category: Business Planning
Category: B2B Sales
Category: Sales Territory Management
Category: Account Strategy
Solution Design & Presentation

Solution Design & Presentation

Course 7, 6 hours

What you'll learn

  • Design solution proposals that address client challenges and businessobjectives.

  • Connect product or service capabilities to measurable business value.

  • Deliver clear and persuasive presentations to stakeholders and decision-makers

  • Respond confidently to questions and feedback during solution discussions.

Skills you'll gain

Category: Sales Presentation
Category: Key Performance Indicators (KPIs)
Category: Value-Based Care
Category: Sales Strategy
Category: Stakeholder Communications
Category: Solution Selling
Category: Enterprise Sales
Category: B2B Sales
Category: Sales Presentations
Category: Proposal Development
Category: Selling Techniques
Category: Consultative Selling
Category: General Sales Practices
Category: Business Risk Management
Category: Risk Analysis
Category: Problem Solving
Category: Solution Sales Engineering
Category: Stakeholder Engagement
Category: Proposal Writing
Category: Risk Mitigation

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426 Courses63,284 learners

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