Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Become a skilled medical office manager.

Gain essential skills to manage healthcare practices in 6 months or less. No prior experience or degree needed to start your career as a medical office manager.

Michelle J. Campbell
Maura McGuire, MD, CPC, FACP

Instructors: Michelle J. Campbell

23,405 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

from 390 reviews of courses in this program

Beginner level

Recommended experience

24 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise

from 390 reviews of courses in this program

Beginner level

Recommended experience

24 weeks to complete
at 3 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply effective human resources practices and strategies to manage and lead a healthcare organization.

  • Implement quality and safety programs to ensure high-quality healthcare delivery and promote a culture of safety.

  • Analyze and navigate the complexities of healthcare delivery systems to optimize patient care and outcomes.

  • Utilize healthcare data and electronic health records (EHRs) to support decision-making and enhance operational efficiency.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Professional Certificate - 6 course series

Introduction to Ambulatory Healthcare Management

Introduction to Ambulatory Healthcare Management

Course 1, 9 hours

What you'll learn

Skills you'll gain

Category: Stakeholder Analysis
Category: Health Care
Category: Medical Terminology
Category: Practice Management
Category: Financial Management
Category: Management Training And Development
Category: Healthcare Industry Knowledge
Category: Care Coordination
Category: Urgent Care
Category: Health Systems
Category: Medical Management
Category: Telehealth
Category: Human Resources
Category: Hospital Medicine
Category: Health Care Administration
Category: Primary Care
Human Resources Management Essentials

Human Resources Management Essentials

Course 2, 9 hours

What you'll learn

Skills you'll gain

Category: Employee Engagement
Category: Change Management
Category: Performance Management
Category: Recruitment Strategies
Category: Diversity and Inclusion
Category: Human Resource Policies
Category: Human Resource Management
Category: Culture Transformation
Category: Drive Engagement
Category: Smart Goals
Category: Diversity Equity and Inclusion Initiatives
Category: Recruitment
Category: Performance Review
Category: Organizational Change
Category: Talent Recruitment
Category: Employee Performance Management
Category: Interviewing Skills
Category: Performance Appraisal
Category: Organizational Leadership
Category: Health Care Procedure and Regulation
Quality and Safety in Ambulatory Healthcare Management

Quality and Safety in Ambulatory Healthcare Management

Course 3, 10 hours

What you'll learn

Skills you'll gain

Category: Continuous Quality Improvement (CQI)
Category: Patient Safety
Category: Risk Analysis
Category: Project Management
Category: Safety Assurance
Category: Healthcare Industry Knowledge
Category: Performance Improvement
Category: Health Care Procedure and Regulation
Category: Health Systems
Category: Risk Management
Category: Healthcare Project Management
Category: Accident Prevention
Category: Strategic Leadership
Healthcare Delivery for Medical Practice Managers

Healthcare Delivery for Medical Practice Managers

Course 4, 11 hours

What you'll learn

Skills you'll gain

Category: Regulatory Compliance
Category: Patient Flow
Category: Budgeting
Category: Care Coordination
Category: Revenue Forecasting
Category: Preventative Care
Category: Community Health
Category: Budget Management
Category: Public Health and Disease Prevention
Category: Primary Care
Category: Expense Management
Category: Hospital Experience
Category: Practice Management
Category: Care Management
Category: Public Health
Category: Healthcare Industry Knowledge
Category: Case Management
Category: Health Systems
Category: Nursing and Patient Care
Category: Health Care
Data and Electronic Health Records

Data and Electronic Health Records

Course 5, 8 hours

What you'll learn

Skills you'll gain

Category: Health Insurance Portability And Accountability Act (HIPAA) Compliance
Category: Data Management
Category: Data Integrity
Category: Medical Records
Category: Medical Privacy
Category: Data Entry
Category: Data Maintenance
Category: Health Informatics
Category: Health Information Management and Medical Records
Category: Data-Driven Decision-Making
Category: Patient Registration
Category: Personally Identifiable Information
Category: Clinic Management Systems
Category: Electronic Medical Record System
Category: Health Information Management
Category: Clinical Documentation
Category: Electronic Medical Record
Category: Data Governance
Category: Health Care
Category: Data Quality
Revenue Cycle, Billing, and Coding

Revenue Cycle, Billing, and Coding

Course 6, 6 hours

What you'll learn

Skills you'll gain

Category: Medical Coding
Category: CPT Coding
Category: Patient Registration
Category: ICD Coding (ICD-9/ICD-10)
Category: Medical Billing
Category: Insurance Policies
Category: Denial Management
Category: Medical Billing and Coding
Category: Claims Processing
Category: Insurance
Category: Revenue Management
Category: Registration
Category: Billing
Category: Payment Processing and Collection
Category: Revenue Cycle Management

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Michelle J. Campbell
Johns Hopkins University
6 Courses34,534 learners
Maura McGuire, MD, CPC, FACP
Johns Hopkins University
6 Courses34,534 learners

Offered by

Why people choose Coursera for their career

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (5/1/2025 - 5/1/2026)